Overview & Important Highlights
TTEC has announced a recruitment drive for the position of Chat Customer Service Representative at its Ahmedabad, Gujarat facility. This opportunity is designed for individuals seeking to establish a professional path within the digital customer service, chat support, and non-voice process sectors. As a global leader in customer experience, technology, and business services, TTEC combines data-driven artificial intelligence with human expertise to deliver effective solutions to major international clients.
The role is based on-site in Makarba, Ahmedabad, near the L.J. Group of Institutes off S.G. Highway, with provisions for virtual interviews for candidates who are willing to relocate. By joining this organization, employees gain exposure to global business standards, omnichannel service delivery, and comprehensive digital communication platforms.
Also read: Cognizant Work From Home Customer Service Job 2026 · NABFINS Customer Service Executive Recruitment 2026
Eligibility & Selection Criteria
Applicants must fulfill the basic qualification parameters outlined by the organization before submitting their candidacy. The minimum educational requirement is a High School Diploma or an equivalent qualification from a recognized board.
While having one or more years of prior customer service experience is preferred, freshers are welcome to apply if they demonstrate strong written communication and digital aptitude. Candidates are evaluated primarily on their written English grammar, typing proficiency, spelling, sentence formation, and their ability to handle text-based queries professionally.
Step-by-Step Application / Download Process
Interested individuals can register for the opening by utilizing the official recruitment portal provided by the organization. Ensure that all details entered into the system are accurate and match official identity proofs.
- Navigate to the official TTEC career portal using the direct application link.
- Review the specific job description for the Chat Customer Service Representative role in Ahmedabad.
- Complete the online application form with valid educational history, contact details, and professional background.
- Submit your profile and retain a copy of the application confirmation for future reference.
- Prepare for the selection process by scheduling either an in-person visit or inquiring about the virtual interview route if relocating.
Important Instructions & Advice
Candidates preparing for the interview phase should take note of the operational requirements associated with a global customer experience environment. The position requires flexibility to operate in a 24/7 work schedule involving rotational shifts based on business demands.
Applicants attending the in-person walk-in interviews between Monday and Friday from 10:30 AM to 4:00 PM must carry verified identification proofs, educational certificates, and updated resumes. Maintaining clarity, professional tone, and a customer-centric attitude during the evaluation stages significantly enhances selection prospects.
Similar Opportunities & What's Next
Global business service providers frequently open cycles for non-voice support, chat assistance, and technical helpdesk roles across major Indian hubs. Successfully clearing this hiring stage transitions candidates into training programs focused on CRM tools, problem-solving, and customer relationship management, laying a strong foundation for internal career progression.