Overview & Important Highlights
Cognizant has released a new recruitment notification for the position of PE – Customer Service PR under a hybrid work model based in Indore, India. This private-sector opportunity is ideal for professionals seeking a career in customer support, digital communication, issue resolution, and service operations with a globally recognized technology and professional services company. Selected candidates will interact with customers via multiple channels, maintain accurate service records, and coordinate with internal logistics and store operations teams.
Eligibility & Selection Criteria
Candidates aspiring to apply for the Cognizant Customer Service role must fulfill the specific academic, experience, and certification criteria outlined below:
- Educational Qualification: Applicants must hold a Diploma or Degree in any discipline from a recognized institution.
- Experience Requirements: Relevant foundational customer service experience, voice process, chat/email support, or customer service internships are preferred. Freshers with strong communication abilities may also be considered.
- Essential Skills: Strong spoken and written English communication, active listening, problem-solving abilities, basic computer proficiency, and familiarity with CRM or ticketing systems.
- Certification: Certified Customer Service Professional or an equivalent entry-level customer support certification as per the job specifications.
- Work Schedule: Flexibility to work in rotational shifts, including weekends and public holidays based on business requirements.
Step-by-Step Application / Download Process
Eligible and interested candidates can follow these simple steps to submit their applications online:
- Visit the official Cognizant careers platform or click on the direct application link provided on our portal.
- Search for Job ID 00069299703 or the PE – Customer Service PR designation.
- Carefully read the complete job description, eligibility criteria, and shift details.
- Register or log in to your career profile and fill out the online application form with accurate personal and professional details.
- Upload your updated resume highlighting your customer service skills, internships, and communication abilities.
- Review all entered information thoroughly and submit your application before the link expires.
Important Instructions & Advice
Candidates are advised to review all requirements thoroughly before applying. Ensure that your resume is updated and clearly reflects your customer interaction experience and certification details. Be prepared for interviews conducted via video conferencing or in-person. Candidates must present valid government-issued identification documents during the verification stage. Always use the official Cognizant portal for submissions and remain cautious of fraudulent entities demanding monetary fees for employment.